DriverLine Privacy Policy
DriverLine is an operational SMS communication platform for transportation companies and fleet contractors. This Privacy Policy explains what information we collect, how we use it, and the choices available to drivers who receive DriverLine SMS communications.
Effective Date
This Privacy Policy is effective as of June 26, 2026.
Information We Collect
DriverLine may collect information needed to provide and support operational SMS messaging services, including:
- Driver phone numbers
- Driver names, if provided
- Email address
- Contractor and company information
- Driver information provided by customers
- Message history required to provide the service
- Consent records
- Basic website analytics
Consent Records
Consent records may include phone number, consent response, timestamp, and related account information. DriverLine uses these records to confirm that drivers opted in before receiving operational SMS messages.
How We Use Information
We use information to operate DriverLine and support participating transportation companies, including to:
- Provide operational SMS messaging services
- Deliver customer support
- Manage accounts and service access
- Maintain SMS compliance records
- Support security and fraud prevention
- Prevent misuse of the platform
- Meet legal and compliance requirements
No Sale of Personal Information
DriverLine does not sell personal information.
SMS Consent and Mobile Information
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
SMS Delivery Provider
DriverLine uses Twilio to deliver SMS messages. Twilio processes message delivery information as needed to transmit, route, and support SMS communications.
SMS Opt-Out and Help
Drivers may opt out of SMS messages at any time by replying STOP. Drivers may request assistance by replying HELP.
More information about SMS consent is available at https://getdriverline.com/sms-consent.
Data Retention
DriverLine keeps information for as long as reasonably necessary to provide the service, support customer accounts, maintain message records, resolve disputes, and comply with legal obligations.
Security
We use reasonable safeguards designed to protect information handled by DriverLine. No method of transmission or storage is completely secure, but we work to protect service data from unauthorized access or misuse.
Contact
Questions about this Privacy Policy may be sent to support@getdriverline.com.